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Privacy Policy

1. Introduction

This Privacy Policy explains what information Deskdoo Sp. z o.o. w likwidacji and its related entities ("Deskdoo") collect about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. It also explains the choices available to you regarding our use of your personal information and how you can access and update this information.

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2. Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of "Deskdoo Services" via a "Device" or when you otherwise interact with Deskdoo.


"Deskdoo Services" include our:


Websites

SaaS Products

Downloadable Products


but does not include:


Deskdoo products or services for which a separate privacy policy is provided.

Third Party Products. These are third party products or services that you may choose to integrate with Deskdoo product or services, such as third party Add-Ons available in the Deskdoo Marketplace. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information.


A "Device" is any computer used to access the Deskdoo Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. Unless otherwise stated, our SaaS Products and our Downloadable Products are treated the same for the purposes of this document. By registering for or using Deskdoo Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

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3. Definitions

Add-On: a bundle of code, resources and configuration files that can be used with an Deskdoo product to add new functionality or to change the behavior of that product's existing features.


Content: any information or data that you upload, submit, post, create, transmit, store or display in an Deskdoo Service.


Downloadable Products: Deskdoo's downloadable software products and mobile applications, including Add-Ons created by Deskdoo, that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through Deskdoo.com or available through the Deskdoo Marketplace.


Information: all of the different forms of data, content, and information collected by us as described in this Privacy Policy.


Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.


SaaS Products: Deskdoo's "Cloud" hosted solutions, as well as other Deskdoo hosted solutions that display a link to this Privacy Policy. For the avoidance of doubt, if an Deskdoo hosted solution displays a link to a different privacy policy, then that other privacy policy shall apply.


Websites: Deskdoo's websites, including but not limited to Deskdoo.com, cloud.Deskdoo.com, demo.Deskdoo.com and any related websites, sub-domains and pages.

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4. Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Effective Starting" date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the Deskdoo Services homepages, login screens, or by sending you an email notification). We encourage you to review our Privacy Policy whenever you use Deskdoo Services to stay informed about our information practices and the ways you can help protect your privacy.


If you disagree with any changes to this Privacy Policy, you will need to stop using Deskdoo Services and deactivate your account(s), as outlined below.

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5. Information you provide to us

We collect the following information:


Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the Deskdoo Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes


Contact information such as name, email address, mailing address, and phone number

Billing information such as credit card details and billing address

Profile information such as a username, profile photo, and job title

Preferences information such as notification and marketing preferences


You may provide this information directly when you enter it in Deskdoo Services.


In some cases another user (such as a system administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our products). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.


Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information").


Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the Deskdoo Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an Deskdoo product could be submitted to our Support Services or posted in our public forums.

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6. Information we collect from your use of Deskdoo Services

Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of our SaaS Product, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content as necessary for the SaaS Product to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve Deskdoo Services for individual customers. In such a case, we would treat the combined Information in accordance with this privacy policy.


Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the Deskdoo Service being used, the associated license identifier (SEN) and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Deskdoo Services are being affected.


The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in an Deskdoo Service.


As of the date this policy went into effect, we use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google's Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics.


Installer Analytics, Software Updates & License Information from Downloadable Products: During the installation of our Downloadable Products, the installer sends analytics information to Deskdoo to allow us to understand where in the installation process users are experiencing trouble or dropping out. Our Downloadable Products also communicate with Deskdoo servers for licensing purposes, as well as to check for updates, patches, and compatibility with Add-Ons. Examples of information we collect for these purposes include the name and version of the Downloadable Product and the server ID, SEN, and IP address of the customer instance.


Cookies and Other Tracking Technologies: Deskdoo and our third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize Deskdoo Services and your experience; to allow you to access and use the Websites or SaaS Products without re-entering your username or password; and to count visits and understand which areas and features of the Websites and SaaS Products are most popular. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Websites or SaaS Products.

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7. Data storage, transfer and security

Deskdoo hosts data with hosting service providers in numerous countries including the United States and European Union. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.


Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).


Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Deskdoo. We strongly recommend that administrators of Downloadable Products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.

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