"Deskdoo Services" include our:
but does not include:
Third Party Products. These are third party products or services that you may choose to integrate with Deskdoo product or services, such as third party Add-Ons available in the Deskdoo Marketplace. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information.
Add-On: a bundle of code, resources and configuration files that can be used with an Deskdoo product to add new functionality or to change the behavior of that product's existing features.
Content: any information or data that you upload, submit, post, create, transmit, store or display in an Deskdoo Service.
Downloadable Products: Deskdoo's downloadable software products and mobile applications, including Add-Ons created by Deskdoo, that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through Deskdoo.com or available through the Deskdoo Marketplace.
Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Websites: Deskdoo's websites, including but not limited to Deskdoo.com, cloud.Deskdoo.com, demo.Deskdoo.com and any related websites, sub-domains and pages.Back to Top
We collect the following information:
Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the Deskdoo Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes
Contact information such as name, email address, mailing address, and phone number
Billing information such as credit card details and billing address
Profile information such as a username, profile photo, and job title
Preferences information such as notification and marketing preferences
You may provide this information directly when you enter it in Deskdoo Services.
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information").
Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the Deskdoo Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an Deskdoo product could be submitted to our Support Services or posted in our public forums.Back to Top
Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the Deskdoo Service being used, the associated license identifier (SEN) and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Deskdoo Services are being affected.
The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in an Deskdoo Service.
Installer Analytics, Software Updates & License Information from Downloadable Products: During the installation of our Downloadable Products, the installer sends analytics information to Deskdoo to allow us to understand where in the installation process users are experiencing trouble or dropping out. Our Downloadable Products also communicate with Deskdoo servers for licensing purposes, as well as to check for updates, patches, and compatibility with Add-Ons. Examples of information we collect for these purposes include the name and version of the Downloadable Product and the server ID, SEN, and IP address of the customer instance.
Deskdoo hosts data with hosting service providers in numerous countries including the United States and European Union. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).
Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Deskdoo. We strongly recommend that administrators of Downloadable Products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.Back to Top